PROJECT MANAGEMENT

This training assists you to identify a project that is consistent with your organisations aims and objectives. How to write a brief description of the project, consult with others to prepare a project plan, form a project team. Additionally, it provides guidance on preparing a written plan including timelines. How to plan an evaluation process for a project and to write a project report.

INTRODUCTION TO VOLUNTEER MANAGEMENT

This training will assist you to develop an understanding of the wider picture of volunteerism. Developing a framework to understand Volunteer Program Management. Review the skills involved in Volunteer management, review process models of Volunteer Program Management design. Teaching all you need to know about getting started in co-ordinating or managing Volunteers. Understanding of the principles of volunteering; identifying the motivations of organisations and volunteers and the importance of policies and procedures. This program is suitable for new or experienced managers.

BENCHMARKING YOUR VOLUNTEER PROGRAM

This training is to assist you in gaining an understanding of benchmarking and how it may apply to Volunteer programs. Develop an understanding of how to identify the key elements involved in running a volunteer involving program. Developing a process model and use it in reviewing and designing a program. Learning how to conduct a gap analysis and developing a plan to introduce the new program.

CUSTOMER SERVICE

This is an introduction in customer service role, assisting in delivering customer assistance and creating a positive impression. Examine and practise communicating effectively with customers, clients and fellow workers. Develop and maintain consistently high customer service standards, thus increasing your effectiveness.

WRITING GRANT APPLICATIONS

This training is to assist you to identify your organisations aims and, objectives, strategies and financial plans. Researching and consulting to collect data appropriate for the development of a grant application or sponsorship proposal. Prepare a written application for grants or sponsorship. Plan appropriate acquittal and evaluation processes for any successful application.

DEVELOPING GRANT APPLICATIONS

This is to identify your project scope, learn the special language of grant application writing and being confident of writing a successful application. This workshop also covers the research, development and community involvement processes needed for a successful grant application writing. You will also learn about budgeting and acquittal of funds once you have your grant.

RECRUITING AND RETAINING

To assist you in being clear about why you are recruiting, the types of recruiting strategies, your target group and the expectations of recruiting. How to match volunteers with roles that they are suitable for. Assisting volunteers in involving organisations to explore their current membership, and planning for the future and discuss ways to approach new people to join your group.

COMMUNICATION AND CONFLICT MANAGEMENT

This training assists participants to be able to better understand the communication process, to understand the special ‘listening’ relationship between them and the client/customer and to demonstrate appropriate communication skills. It explores barriers to communication, cultural considerations and the use of technology in communication.

CHILD SAFE ENVIRONMENTS – Through Their Eyes

To assist in completing the formal qualification required to work with children either as a volunteer or in a paid capacity, within SA (previously named Mandated Notification). Identifying indicators of child abuse and neglect. Knowing the strategies and procedures for reporting child abuse.

FOOD SAFETY

To assist with safe food practices and avoid food poisoning. Steps you can take to personally take to help prevent food poisoning. Appropriate food handling and storage practices. The cleaning and sanitising processes required for safe food preparation. How to keep clients safe.

VOLUNTEERING WITH OLDER PEOPLE

In this training you will learn examining attitudes to ageing and the effect on older people. How to understand the positive effects of ageing. Identify the obvious signs of aging and discussing why people’s mental health and physical abilities change. Developing the skills to enhance communication and respect. Consider the issues of diversity, privacy and confidentiality. Also to identify further sources of information.

VOLUNTEERING WITH VUNERABLE PEOPLE

In this training you will learn examining attitudes to diverse and vulnerable people. How to safeguard vulnerable people. Identify attitudes, values and bias. Developing the skills to enhance communication and respect. Consider the issues of diversity, privacy and confidentiality. Also to identify further sources of information.

VOLUNTEERING WITH OLDER AND VULNERABLE PEOPLE

In this training you will examine attitudes, values and bias. You will learn about ageing and the effect on older people. How to understand the positive effects of ageing. Identify the obvious signs of aging and discussing why people’s mental health and physical abilities change. Developing the skills to enhance communication and respect. Consider the issues of diversity, privacy and confidentiality. Also to identify further sources of information.

GOOD GOVERANCE

Assisting you to identify the business of the organisation, including the core functions of the organisation. Working within the structure of the organisation. Monitoring operations, following legal requirements when carrying out Committee/Board duties. Working with the wider community to ensure relevance. Recommended reading: Just a tick.

RISK MANAGEMENT

This course teaches participants to understand what risks are, identifying and prioritising potential risks in your organisation. Using a risk matrix to analyse and evaluate risks, treat the risk and monitoring and reviewing the effectiveness of risk treatments. The tools and techniques to increase safety in your organisation.

BE AN EFFECTIVE VOLUNTEER

New to Volunteering? This work

Shop will help you to gain an understanding of the Volunteer sector, including the rights and responsibilities, of both Volunteers and Volunteer organisation. This workshop has been developed to align with aspects of the following nationally recognised units of competence: CHCVOL201A Be an effective volunteer and CHCCS400B Work within a relevant legal and ethical framework.

TIPS & TECHNIQUES FOR WRITING ROLE DESCRIPTIONS

Identifying your organisation’s needs, assessing the skills required, assessing the legal requirements and writing the role description to recruit the right volunteer.

TIPS & TECHNIQUES TO INTERVIEWING VOLUNTEERS

How do you choose the right volunteer? Learn and apply the best practice interview techniques and gain increased confidence in interview situations.

MAKING TEAMS WORK

Effective teams don’t just happen! Examine the qualities that make a good team, learn how teams develop and discover the different roles people play in teams. This workshop has been developed to align with aspects of the following nationally recognised units of competence: BSBWOR502B Ensure team effectiveness.

RUNNING MEETINGS DO’S AN DON’T’S

Learn how to run an effective meeting and deal with tricky situations in this 2 hour training session.

INTRODUCTION TO MENTORING

Understanding the role, purpose and function of a mentor and identify the skills necessary to undertake successful mentoring. Establish the foundation for productive mentor-mentee relationships. This workshop also considers mentoring techniques and deals with mentee expectations.

SECRETS OF FACILITATED LEARNING

This training assists you to identify the importance of clarity, purpose and good preparation. Understanding that learning is more effective when built on existing knowledge. Identifying that people learn in different ways and identifying that the more strategies you include, the more people will learn.

INTRODUCTION TO MARKETING

At this interactive training workshop you will learn the foundations and steps needed to create a good marketing strategy. It will examine the accompanying materials to plan, analyse and identify customer needs. It will also consider the appropriateness of different marketing techniques for your various products.

MANAGING EVENT VOLUNTEERS

During this interactive workshop, you will explore your role in recruiting, selecting and placing volunteers for an event. Also, you will learn best practice principles relating to recruiting volunteers, including the legalities and practices related to this type of volunteering.

EVENT MANAGEMENT BASICS

Every volunteer organisation needs to organise an event at some point and this course provides you with the basics whether it is where to start, purpose of the event, who to invite and how to invite people, what about catering, venue and tasks for volunteers to deliver a successful event.

ENGAGING YOUNG PEOPLE

Assess the youth friendliness of your organisation’s volunteering program, by looking at a range of strategies to recruit young people to appropriate roles, time frames etc. During this workshop, you will develop strategies to be more inclusive of young people as volunteers and create a plan for engaging them as volunteers. Recommended reading: Doing it.

SKILLS FOR COMMITTEE AND BOARD MEMBERS

Newly appointed or just want to do a better job on your committee? Then this workshop is for you! You will look at the business of the organisation, including the core functions of each of the members, working as an effective group and the different roles that make an effective committee. You will understand your legal requirements when carrying out committee/board duties (Associations Incorporation Act), and learn how to monitor operations e.g meetings, finance and strategic planning. Recommended reading: Just a tick.

PUBLIC SPEAKING

Do you find it difficult to put your ideas across effectively? Are you uncomfortable and lacking in confidence when speaking to a group? This is a practical workshop dealing with the knowledge and skills required to speak in public. Including the preparation, structure and communication skills required. You will learn how to deliver and enhance your message for greater impact.

VOLUNTEER MANAGEMENT: WRITING ROLE DESCRIPTIONS

Identifying your organisation’s needs, assessing the skills required, assessing the legal requirements and writing the role description to recruit the right volunteer.

VOLUNTEER MANAGEMENT: INDUCT, REWARD & RETAIN VOLUNTEERS

Learn how to keep your volunteers motivated and fulfilled through innovative induction, retention and reward programs. Volunteers have so many opportunities so why should they choose your organisation.

VOLUNTEER MANAGEMENT: INTERVIEWING VOLUNTEERS

How do you choose the right volunteer? Learn and apply the best practice interview techniques and gain increased confidence in interview situations.

VOLUNTEER MANAGEMENT: SUPERVISION

Explore strategies for supervising volunteers and effectively supporting the volunteer team in your organisation. Managing volunteers is different to managing paid staff but you still have to work with appropriate legislation and performance management.

VOLUNTEER MANAGEMENT: TRICKY SITUATIONS

Develop increased confidence in your ability to deal with any situation. Identify strategies to manage tricky situations and practice responding effectively to the unexpected and challenging moments as they arise. Our team have seen most situations and will provide you real-life examples.

RESILIENCE AND WELLBEING

This course provides an understanding of the concepts of resilience and wellbeing, teaches key skills for developing resilience including positive emotions and gratitude, relationships and connectedness, mindfulness, values purpose and meaning, strengths base approach, balance and self-care

ACCIDENTAL COUNSELLOR

This course should be completed by all community members. It gives you the skills for effective communication including listening skills and asking helpful questions when a friend, colleague or volunteer is in crisis. It gives you tips on identifying and avoid common mistakes, referral to professional help and how to communicate in the modern world.

CULTURAL AWARENESS

This course will raise awareness of cultural diversity, explore the benefits and challenges of working with culturally and diverse volunteers, exploring effective strategies to working with team diversity including cross-cultural communication, exploring motivations, values and attitudes of culturally diverse teams, introducing the concept of cultural safety.

LOSS AND GRIEF

Everyone will experience loss and grief in their life, however, some volunteer roles will see more. This course provides an understanding of what grief is, identifying the impact of loss, recognising common reactions to loss and grief, understanding how people grieve differently and self-care.

DIFFICULT CONVERSATIONS AND DEALING WITH CONFLICT

Looking at the role of communication in conflict resolution this course will provide a range of skills. This will include how to identify potential conflict situations, identifying when safety is threatened and identifying and practising useful skills. The course will allow you to better understand the communication process, to understand the special ‘listening’ relationship and to demonstrate appropriate communication skills. The course will also examine how to identify challenging behaviours.

PROFESSIONAL BOUNDARIES

This course will provide an understanding what boundaries are and why they are important, identify ways of maintaining healthy professional boundaries, identify ways of responding to inappropriate requests, practice saying no and other assertion skills, understand rescuing and ways to avoid it and identify self-care strategies

DIVERSITY AND INCLUSION

This course will raise awareness of diversity in Australian society, explore diversity and inclusion, as well as exploring the benefits and challenges of working with culturally and diverse volunteers. Additionally, the course will explore effective strategies for working to achieve and maintain team diversity. The course will also explore inclusive workplaces, motivations, values and attitudes.

HUMAN RIGHTS

This course will explore the United Nations Declaration of Human Rights looking at each right and the practical application in today’s society across the world. It will allow participants to enhance their knowledge, learn about how they can influence change and provide them with perspective on the application of the rights in Australia.

LGBTIQAP + AWARENESS

The advance of LGBTIQAP+ rights and greater visibility and awareness of rainbow community members can lead to discrimination, misunderstandings and belief that marriage equality provided full equality for rainbow community members. This course explores what LGBTIQAP+ stands for, the history of LGBT rights, the discrimination that still exists and how inclusive workplaces can be created for LGBTIQAP+ workers and volunteers.

SERIOUS INCIDENT

RESPONSE SCHEME

(SIRS)

This course examines personal and community values and attitudes, the charter of Aged Care Rights and provides participants with an understand of what SIRS is and why it is in Home and Community Care. The course will also examine roles and responsibilities, SIRS categories and priority levels and

keeping everyone safe.

MANUAL HANDLING

This course will examine what manual handling is and what it means for the participants. It will look at principles of manual handling, protecting your back and self-care. The course will examine various manual handling techniques and ethical considerations.

MEASURING SUCCESS

This course will examine how to measure the success of your volunteer program and is essential for all volunteer managers. The course examines what to measure and why to monitor and evaluate, it examines indicators and program logic, different data collection methods and reporting writing.

LISTENING AND CARE

This course looks at listening, attending and active listening, grief and loss, questioning techniques and ethical considerations.

PRIVACY AND CONFIDENTIALITY

This course examines the Australian Privacy Principals and privacy legislation to raise awareness of what privacy is and appropriate behaviour. The course examines what confidentiality is and why confidentiality needs to be maintained. Appropriate disclosure, Duty of Care and Code of Ethics are examined while also looking at professional boundaries.

DEMENTIA AWARENESS

This course examines dementia in detail including statistics, symptoms, behaviour, stages, is it actually dementia? and real life stories. The course then looks at communication strategies, challenging behaviours, validation therapy, music therapy and other techniques.

BRIDGE TO VOLUNTEERING (YOUTH)

This course provides young people with an overview of volunteering and its benefits. It examines volunteering opportunities, skill development, expectations, requirements, WHS and the trainer can provide mentoring support.

INTRO TO EMPLOYMENT

This course provides an overview of entering employment including local job types, how to apply for jobs including cover letters and resumes. It examines the interview and what’s next plus worker and employer responsibilities, customer service, respect, communication and conflict resolution.

INTRO TO RETAIL (YOUTH)

This course looks at what retail jobs are and the skills and attributes required in retail. It examines applying for retail jobs and the interview process before taking a detailed look at customer service and communication plus difficult behaviours and conflict resolution.

INTRO TO HOSPITALITY (YOUTH)

This course looks at what retail jobs are and the skills and attributes required in retail. It examines applying for retail jobs and the interview process before taking a detailed look at customer service and communication plus difficult behaviours and conflict resolution. The course also examines Work, Health and Safety in detail.

WORK, HEALTH AND SAFETY

This course examines what WHS is, the definitions and legislation plus the rights and responsibilities of different people in the WHS process. The course examines duty of care, the hierarchy of risk, hazards and risks including management and prevention.